Shipping & Returns
SHIPPING POLICY
Shipping of J M Art Resin creative art is within Australia only.
(International shipping may be offered in the future)
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Shipping fee is calculated by weight at time of checkout.
J M Art Resin may make contact should your parcel need to be packed in several parcels due to large volume or size.
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Please note: Unless you request to increase the insurance, your parcel is insured by Australia Post for the first $100.
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Once payment has been received and cleared by the bank, most orders are generally processed and shipped within 2 - 3 days.
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Parcels leave our site well wrapped and securely packaged.
Delivery can take between 3 - 10 days depending on the location it is being shipped to.
Unfortunately, we may not be able to provide deliveries in the agreed timeframes for orders outside of major metropolitan cities.
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We utilise the services of Australia Post or Sendal and have the right to change and use alternate transport providers at our discretion.
RETURN & EXCHANGE POLICY
Unfortunately we cannot offer refunds for commission pieces, sale items, change of mind, wear & tear or due to difference in monitor settings.
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If you are eligible for a refund, your item must be returned within 14 days after delivery. Must be unused and in the same condition and packaging that you received it.
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The cost of return delivery is at the customer's expense.
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An email will be sent to you once we have received and inspected the returned item, and of the approval or rejection of your refund will be processed and a credit will be applied to the original method of payment.
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